Vons Reviews

The food is always fresh and they have deals each day on many different items! I recommend any Vons near you! The service is always professional and the atmosphere is very relaxed. A comfortable place to shop for necessities.

Eight years ago when vons.com did its own deliveries I had no problems with them and would have given them a high rating. I ordered multiple times and received everything I ordered in what were fairly large orders for one person, as I had no car and had to spend $150 not to have to pay a delivery charge.

What a big change for the worse since they're not doing their own deliveries any more, at least not where I am. Three days ago I ordered 2 organic cabbages and multiples of 2 other items. I particularly wanted the cabbages for juicing. I had to wait 2 days for the order to be delivered and had to pay for the delivery no matter how much I bought.

The waiting is not the issue. It's that by the time you get the order you may not get what you ordered, and this is all down to vons not handling their own deliveries any more and the free for all caused by this 'personal shopping', or what they call 'partner delivery'.

Vons were well organised when they did their own deliveries and if something was out of stock it was stated at the time of ordering. I got the impression at the time, 8 years ago, that the deliveries were coming from their warehouse so they could account properly of what stock levels they had. Now the orders come from one of their supermarkets where the stock levels are ever changing. They couldn't even come up with 2 organic cabbages and cancelled them after I'd ordered them, and they were supposedly in stock at the time I ordered them.

Some man, presumably a 'personal shopper', left me a phone message after the delivery. They said on their website I had to be there and leaving an unattended order there wasn't an available option, so I thought I was going to at least get a knock on my door at the time of delivery, and I was exhausted from another sleepless night and tried to stay awake for fear of falling asleep and not hearing a knock at my door. There wasn't one, and the delivery didn't arrive until the very end of the 4-hour delivery window. It would have been nice to know they would just leave the order without bothering me instead of making it sound like the opposite.

I hope that the supermarkets in my own country don't ever go this way because I will be moving back there. They do their own deliveries in proper vans that ensure your frozen and cold items arrive that way, and there's none of this 'personal shopper' rubbish, that isn't really personal at all, except that an individual person delivers it and sometimes also selects it, and not very well in my experiences with them.

From all the delivery I've tried, Vons has been the very best. All the ingredients came as I asked, only one was substituted. The driver rang the bell, (the only one, even though I asked to the other supermarkets as well)
Excellent work.
Vons doesn't ask for a tip, while other markets charge the tip from your total bill then send an email to ask for a secondary tip and yet another one to see if you want to send a third tip... very annoying.

I love the employee's friendliness when you walk into this store. It may be someone who's unloading produce and offers you a taste of the apples and can help you find the best produce to the checker who will ask you about your day. They have good prices and things go on sale each week.